Privacy Policy

At CanexFence, we are committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your information.

1. Information Collection
We collect personal information, such as your name, contact details, and billing information, when you place an order, create an account, or contact us for inquiries. This information is used solely for processing orders, providing customer service, and improving your experience.

2. Information Usage
Your information is used to process transactions, fulfill orders, and provide customer support. We may also use it to send updates about new products, promotions, or other relevant information, but only if you opt in to receive such communications.

3. Information Protection
We employ secure data storage and encryption practices to protect your information. Access to your data is restricted to authorized personnel only.

4. Third-Party Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except for trusted partners who assist in processing orders or delivering services. These partners are bound by confidentiality agreements.

5. Cookies and Tracking
We use cookies to improve website functionality and enhance user experience. You may disable cookies in your browser, but it may impact site performance.

6. Consent and Changes to Policy
By using our website, you consent to this Privacy Policy. We may update this policy periodically, and changes will be posted here. For questions, please contact us at sales@canexfence.com.

Shipping Policy

At CanexFence, we strive to deliver your orders promptly and efficiently. Below are the details of our shipping policy.

1. Shipping Timeframes

• Order Processing: Orders are processed within 1-3 business days after confirmation.
• Shipping Duration: Standard shipping typically takes 5-10 business days, depending on the destination. Expedited options may be available.

2. Shipping Rates
Shipping rates vary based on the size, weight, and destination of your order. The applicable rates will be calculated and shown at checkout. For bulk orders, please contact us for customized shipping options and discounts.

3. Shipping Restrictions
We currently ship within Canada & USA. Some remote locations may require additional shipping time or fees.

4. Tracking and Delivery
Once shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment. Please ensure someone is available to receive the delivery at the provided address.

5. Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please contact us immediately. We will work with our carriers to resolve the issue and arrange a replacement if necessary.

Returns Policy

We want you to be satisfied with your purchase. Please review our return policy for eligibility and instructions.

1. Return Eligibility

• Products must be returned within 30 days of the delivery date.
• Items must be unused, in their original packaging, and in resalable condition.
• Customized or special-order items are non-returnable.

2. Return Process

• To initiate a return, please contact our customer service team at sales@canexfence.com with your order details.
• Once approved, we will provide return instructions and a return shipping address.
• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

3. Refunds
Upon receipt and inspection of your returned items, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to be completed. Shipping fees are non-refundable.

4. Exchanges
If you need to exchange an item, please initiate a return and place a new order for the replacement.

For any questions or additional assistance, contact our customer support team.